These Terms and Conditions form the basis on which you may use our website and the online marketplace we operate. Please read them carefully, as they set out important information about your rights and obligations.

 

About Us

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This site is owned and operated by The Wed Collective Ltd (company number 16264869) of 3 Chapel Street, Congleton, CW12 4AB ("The Wed Collective", "we", "our" or "us"). If you have any queries, comments or complaints about these Terms or our website, please contact us at hello@thewedcollective.co.uk.

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Definitions

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"Platform" or "Site" means the online marketplace operated by The Wed Collective Ltd through which Suppliers may advertise, market and sell their wedding-related services and Clients may browse, book and pay for those services.

"Supplier" means any individual, sole trader, partnership or company offering wedding-related products or services through the Platform.

"Client" means any individual purchasing or booking services or products through the Platform.

"Booking" means a confirmed reservation for products or services made through the Platform.

"Service Agreement" means the legally binding agreement entered into directly between the Client and the Supplier following acceptance of a Booking.

"Deposit" means the initial payment required by a Supplier to secure a Booking.

"Instalment" means any subsequent payment forming part of the agreed payment schedule.

"Payment Processor" means Stripe or any other third-party payment processing provider appointed by The Wed Collective Ltd from time to time.

"Chargeback" means any payment reversal, payment dispute, cardholder dispute, bank recall, fraudulent payment claim or similar recovery process initiated by a Client, financial institution or Payment Processor.

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Part A - Our Role

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1. Our Role as a Marketplace

1.1  The Wed Collective operates the Platform as an independent online marketplace connecting Suppliers offering wedding-related products and services with Clients who wish to book them.

1.2  We are not a party to, and do not provide, employ, supervise, endorse or control, any product or service booked through the Platform. Our role is strictly limited to:

• enabling Suppliers to list, market and sell their services;

• enabling Clients to browse, compare, request and pay for Bookings;

• acting as a limited payment collection agent on behalf of the Supplier, via an authorised Payment Processor, and remitting funds to Suppliers less our commission and any other authorised deductions; and

• providing tools to help Clients and Suppliers stay organised and manage their Bookings.

1.3  A legally binding Service Agreement for the products or services booked is formed directly between the Client and the Supplier once a Booking is confirmed (see clause 6). The Wed Collective is not a party to, and does not influence the negotiation, formation or execution of, that Service Agreement. Each Supplier may issue their own separate contract to the Client, which shall govern the Supplier's provision of services.

1.4  Except as expressly set out in these Terms, The Wed Collective accepts no responsibility or liability for the acts, omissions, conduct or behaviour of any Supplier or Client, for the quality, safety, legality or performance of any product or service, or for any dispute arising between a Client and a Supplier. Full detail is set out at clause 19 (Liability).

1.5  Suppliers are independent service providers solely responsible for the delivery, quality and performance of their own services, and for complying with all laws applicable to their business.

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Part B - Using the Platform

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2. Eligibility and Registration

2.1  By using the Site, you confirm that you have the legal capacity to enter into a binding contract and are not legally restricted or prohibited from purchasing or offering products or services through the Site.

2.2  To register, you must accept these Terms and provide accurate contact and identification details. You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account, and must notify us immediately of any unauthorised use or suspected security breach.

2.3  You shall not create an account in the name of another person or entity, create multiple accounts, use another person's account without authorisation, or impersonate any individual or entity.

2.4  You may cancel your account at any time by contacting hello@thewedcollective.co.uk. We reserve the right, at our sole discretion, to suspend or terminate any account, or restrict access to the Site, at any time where we reasonably believe this is necessary — for example due to a breach of these Terms, suspected fraud, or misuse of the Platform. We will act reasonably and in accordance with applicable law when doing so.

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3. Acceptable Use

In this clause 3, "you" means any registered user of the Site, whether Client or Supplier. You agree that you will:

• ensure any information you submit through the Site — including availability, pricing and contact details — is accurate, true, current and complete, and promptly correct it if it changes;

• not harass, defame, stalk, abuse, intimidate, misrepresent, mislead or threaten any other user, Supplier, Client, or member of our team, or otherwise violate their legal rights (including privacy, confidentiality and reputation);

• not use the Site for any unlawful purpose, or to solicit or facilitate illegal activity or infringe the rights of others;

• not send unsolicited communications or spam, or engage in any other disruptive activity;

• not use web crawlers, scraping tools, data mining or similar automated tools to access or extract data from the Site;

• not attempt to bypass the Site in order to avoid platform fees or circumvent the contractual relationship between a Client and Supplier; and

• only transact through an authorised account, using the communication tools provided, and ensure any transaction made via the Site is legitimate.

3.1  It is the Client's responsibility to adhere to agreed payment schedules and to communicate with the Supplier in accordance with the Supplier's own terms. The Wed Collective is not responsible for any loss of Booking arising from a Client's failure to make payments on time.

​3.2  Bookings must be completed on the Platform. Once a Client and Supplier have connected, or a Booking has been requested, through the Site, that Booking must be communicated about, paid for and fulfilled entirely through the Platform, from initial enquiry through to completion of the event or delivery of the product or service. All communication must take place using the Platform's built-in chat functionality, which both parties are expected to use for the full duration of a Booking. Neither party may move a Booking off-platform — including by arranging direct payment, direct contracting, or direct communication outside the Site's chat — whether to avoid Platform fees, avoid these Terms, or for any other reason.
3.3  Exchange of personal information. Clients and Suppliers must not exchange personal contact details (such as personal phone numbers, private email addresses, or social media contacts) through the Platform's chat, except where reasonably necessary to arrange something that cannot practically take place on the Platform — for example, an in-person appointment, venue visit, fitting, or video call. Even where personal details are shared for one of these purposes, all other communication, scheduling and payment relating to the Booking must continue through the Platform's chat in accordance with clause 3.2.
3.4  These requirements exist to protect the accuracy and usefulness of the tools we provide to Clients — for example, a Client's real-time budget tracker relies on payments and updates passing through the Platform. A Supplier moving a Client off-platform, or encouraging them to communicate or pay outside the Site, disrupts these tools and the Client's overall experience, and is treated as a serious breach of these Terms. This obligation continues for the full duration of a Booking and survives any change to a Supplier's status on the Platform (see clause 15.2).

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4. Content, Accuracy and Intellectual Property

4.1  We take care to ensure prices and service descriptions on the Site are accurate and correct at the time of publication. However, we do not warrant that descriptions, pricing or availability information are entirely accurate, complete or free from error, and minor variations may occur.

4.2  Where a product or service is listed at an incorrect price, we reserve the right, at our discretion, to cancel or decline any order placed at that price. You will be notified by email and any payment already made will be refunded in full.

4.3  All rights, including copyright, in this website are owned by or licensed to The Wed Collective Ltd. You may not copy, modify, distribute, repost or otherwise use the website or its contents beyond your own personal, non-commercial use, without our permission.

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5. Website Availability and Security

5.1  We aim to keep the Platform available at all times but do not guarantee uninterrupted, continuous or error-free access. Access may be suspended or restricted for maintenance, upgrades, security purposes or circumstances beyond our reasonable control, and we may modify, suspend or withdraw any feature of the Platform where reasonably necessary.

5.2  We try to ensure the Site is free from viruses or defects but cannot guarantee that use of the Site will not cause damage to your computer equipment. Except where caused by our negligence, we are not liable for any loss or damage to computer equipment arising from use of the Site.

5.3  We are not liable for any loss of data resulting from technical malfunction, system failure or other unforeseen circumstances. You are responsible for keeping your own backup of important information, including Booking details, communications and payment records.

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Part C — Bookings, Prices and Fees

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6. How a Booking Becomes a Contract

6.1  By submitting a Booking request, the Client is requesting to enter into a Service Agreement with the Supplier. On receipt, we will send an acknowledgement confirming the request has been received — this is administrative only and does not constitute acceptance.

6.2  A legally binding Service Agreement is formed directly between the Client and the Supplier only once the Supplier confirms acceptance of the Booking through the Platform. The Wed Collective is not a party to that Service Agreement.

6.3  Services will be provided within the timescale agreed with the Supplier. For physical products, delivery will be within an agreed timescale, and time is not of the essence of the contract.

6.4  Clients and Suppliers agree to notify us of any dispute at hello@thewedcollective.co.uk before filing any claim, and to attempt informal resolution for at least 30 days beforehand, in accordance with clause 22 (Complaints and Dispute Resolution). We may suspend or terminate an account pending resolution of a dispute.

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7. Price

7.1  Prices for services ordered through the Site are as set out on the website, are inclusive of VAT at the applicable rate, and are correct at the time of publication.

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8. Fees and Commission

8.1  There are no fees for Clients to join the Site. The Client pays the Supplier, through the Payment Processor, at the rates agreed between them in the Service Agreement.

8.2  Suppliers are charged a commission of 10% on each confirmed Booking made through the Platform, deducted automatically from the payment before disbursement. This is allocated as: 8% retained by The Wed Collective as a platform fee, and 2% applied to cover third-party payment processing costs. All commission is inclusive of applicable taxes, including VAT where relevant.

8.3  By accepting Bookings through the Platform, Suppliers agree to this commission structure and authorise its deduction from each transaction. Fees may change from time to time, subject to the Supplier's right to terminate their account in accordance with these Terms.

8.4  Where a Booking is initiated through the Platform, commission remains payable to us in full in accordance with this clause 8, even if the Client and Supplier subsequently attempt to complete, pay for, or vary that Booking outside the Platform. Doing so is a breach of clause 3.2 and may result in the sanctions set out in clause 14.4, in addition to any commission that remains due.

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Part D — Payments

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9. Payment Terms

9.1  Payment is taken from the Client's credit or debit card in accordance with the agreed payment schedule. We accept no liability for delays caused by incorrect payment details being provided. If full payment cannot be obtained, we may refuse to process, or suspend, the relevant Booking, without affecting any other rights we may have.

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10. Deposits and Instalments

10.1  Suppliers decide how much deposit to require from a Client at the time of booking, up to a maximum of 50% of the total payment, along with their own cancellation policy and payment collection frequency. All final payments must be collected no later than seven (7) days before the event date.

10.2  For Bookings made more than 90 days before the event date, the Supplier may choose to split the total payment into instalments — for example, a three-instalment structure (deposit on booking, a mid-point instalment, and a final payment 7 days before the event), or a four-instalment structure (25% at each stage). Whatever structure a Supplier chooses, the final instalment must always be collected no later than 7 days before the event.

10.3  For Bookings made within 90 days of the event date, full payment is required at the time of booking.

10.4  We collect payments from the Client in accordance with the agreed schedule and remit the applicable amount to the Supplier, less our commission, payment processing fees and any other authorised deductions. We act solely as a payment collection agent on behalf of the Supplier and are not responsible for the Supplier's contractual obligations to the Client.

10.5  We may issue payment reminders to Clients as a courtesy only. Responsibility for enforcing payment deadlines and exercising any related contractual rights rests solely with the Supplier.

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11. Payment Processor

11.1  All payments are processed by an independent third-party Payment Processor. Use of the Platform is also subject to the Payment Processor's own terms, privacy policy and operating procedures.

11.2  We do not control, and are not responsible for, any decision made by the Payment Processor, including delayed settlements, withheld or reserved funds, account verification requirements, fraud investigations, payment reversals, declined transactions, Chargebacks, or suspension of processing services.

11.3  We may change our Payment Processor at any time, without prior notice, where reasonably necessary for the operation of the Platform.

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12. Chargebacks and Disputed Payments

12.1  Where a Client payment becomes subject to a Chargeback after payment has already been made to the Supplier, the Supplier remains fully liable for the disputed amount, any payment processor or Chargeback fees, our reasonably incurred administrative costs, and any legal or recovery costs incurred in recovering those sums where permitted by law.

12.2  Where a Booking or payment is later determined by the Payment Processor or a financial institution to have been fraudulent, unauthorised or otherwise invalid after funds have reached the Supplier, the Supplier must immediately reimburse us for all sums paid, together with associated fees and costs.

12.3  The Supplier expressly authorises us to recover any sums due under this clause by: deducting the amount from future payments due to the Supplier; offsetting monies held on the Supplier's behalf; charging a previously authorised payment method where permitted by law and by the Payment Processor; issuing an invoice payable within 7 days; or, where payment is not received, commencing legal proceedings or instructing debt recovery agents.

12.4  Where any amount remains outstanding, we may suspend the Supplier's account, withhold future payouts, pause new Bookings, remove listings, or terminate Platform access until the outstanding sum is repaid. These obligations survive completion of the event, cancellation of a Booking, and termination of the Supplier's account.

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Part E — Cancellations and Refunds

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13. Client Cancellation and Refunds

13.1  All cancellations by a Client are subject to the relevant Supplier's own cancellation policy, together with any statutory rights available under applicable law (see clause 13.2).

13.2  Statutory 14-day cancellation right. Where a Client is a consumer booking at a distance through the Platform, the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013 ("the Regulations") may give a right to cancel the Service Agreement within 14 days of the Booking being confirmed, without giving a reason. However, many wedding-related services are services relating to leisure activities to be performed on a specific date (for example photography, catering, venue dressing, entertainment or officiant services tied to the wedding date), which are exempt from the 14-day right under Regulation 28(1)(g). Where a Supplier's service is exempt, the Supplier must state this clearly in their own cancellation policy and confirm it to the Client before the Booking is confirmed, and the Client's cancellation rights will instead be governed solely by that policy. Where a Supplier's service is not exempt (for example, a physical product not tied to a specific delivery or performance date), the Client has the right to cancel within 14 days, and any Deposit or Instalment paid will be refunded in full within 14 days of cancellation, less any deduction permitted under the Regulations for services already performed at the Client's request. Each Supplier is responsible for correctly identifying whether their service is exempt; we accept no liability for a Supplier's incorrect application of this exemption, without prejudice to any right the Client may separately have. Nothing in this clause affects any other statutory right the Client may have, including under the Consumer Rights Act 2015.

13.3  Deposits. Outside of the statutory right at clause 13.2, Deposit payments are non-refundable, unless: (a) the Supplier's own cancellation policy expressly provides for a refund; (b) the Supplier agrees to issue a refund; or (c) applicable law requires a refund. This is the single rule governing Deposit refunds under these Terms, and applies wherever a Deposit refund is discussed elsewhere in this document.

13.4  We do not independently determine whether a Client is entitled to a refund, do not accept or process refund requests on a Supplier's behalf, and are not responsible for funding any refund owed by a Supplier. Refunds are handled by the Supplier directly, in accordance with their own policy, and reviewed on a case-by-case basis. Where a Supplier authorises a refund after funds have already been paid to them, the Supplier remains responsible for reimbursing us before any refund is issued to the Client.

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14. Supplier Cancellations

14.1  If a Supplier cancels a confirmed Booking, the Supplier remains solely responsible for complying with their own cancellation policy and all applicable consumer legislation, including the statutory rights at clause 13.2.

14.2  Where monies have already been paid to the Supplier for a cancelled Booking, the Supplier must reimburse us for any refund we are required to process on their behalf, within 72 hours of written demand — unless the Supplier disputes the demand under clause 14.3.

14.3  Disputing a reimbursement demand. A Supplier who disputes that a refund is owed, or disputes the amount, must notify us in writing at hello@thewedcollective.co.uk within 72 hours of the demand, setting out their grounds. On receipt of a timely dispute: we will pause enforcement under clause 14.4 pending resolution; the parties will attempt informal resolution within 14 days; and if unresolved, the matter will proceed under clause 22 (Complaints and Dispute Resolution). A dispute not raised within 72 hours will be treated as accepted.

14.4  Failure to reimburse sums due — where no timely dispute has been raised, or following resolution of a dispute against the Supplier — may result in suspension of the Supplier's account, withholding of future payouts, removal from the Platform, cancellation of future Bookings, or legal or debt recovery action.

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15. Cancellation by Us

15.1  In the unlikely event we need to remove a Supplier from the Platform, affected Clients will be notified within 24 hours. We may, but are under no obligation to, assist a Client in locating an alternative Supplier — whether following removal of a Supplier by us, or a cancellation by the Supplier themselves under clause 14.

15.2  Existing Bookings must still be completed on the Platform. Where a Supplier requests to leave the Platform, or we terminate, suspend or remove a Supplier's account or listings for any reason, any Booking already confirmed before that departure or removal remains subject to these Terms in full. The Supplier and Client must continue to use the Platform's messaging and payment tools to complete that outstanding Booking through to the event date or delivery, and must not agree to complete it, or make or receive any related payment, off-platform. We will retain or provide the limited account access reasonably necessary to allow outstanding Bookings to be completed in accordance with this clause, even where the Supplier's listing has otherwise been deactivated for new Bookings. This clause does not affect clause 9 (Supplier Cancellations), which continues to apply where a Supplier cancels a Booking rather than completing it.

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Part F — Liability, Warranties and Products

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16. Liability

16.1  The Wed Collective operates solely as an online marketplace facilitating introductions, Bookings and payment collection between Clients and Suppliers. We do not employ, supervise, endorse or control Suppliers, and make no warranty as to the quality, legality, suitability or performance of any product or service offered through the Platform. Any claim relating to products or services must be made directly against the Supplier.

16.2  To the fullest extent permitted by law, we exclude all liability arising from: acts or omissions of Suppliers or Clients; cancellations; delays; poor workmanship; defective products; breach of contract by either party; negligence of a Supplier; and disputes between Clients and Suppliers.

16.3  Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.

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17. Supplier Warranties and Indemnity

17.1  Each Supplier warrants that they: have the legal capacity, authority, and all licences, registrations and permissions needed to provide their services; have given us accurate, complete and current information; hold and will maintain any insurance reasonably required for their services, including public liability insurance where appropriate; comply with all applicable laws, including consumer protection, advertising, trading standards, tax and data protection legislation; own or hold all necessary rights to any content they upload; and will provide their services with reasonable care and skill, in line with accepted standards in their industry.

17.2  Suppliers must notify us immediately if any information they have provided becomes inaccurate, or if any required licence, insurance or authorisation expires, is revoked, or otherwise ceases to apply.

17.3  Each Supplier agrees to indemnify and keep indemnified The Wed Collective, its directors, employees and agents against any claims, losses, damages, liabilities, penalties, costs or expenses (including reasonable legal costs) arising from: the Supplier's services; breach of these Terms or of any Service Agreement; negligence or fraud; infringement of intellectual property rights; breach of consumer protection or data protection legislation; or any claim brought by a Client relating to the Supplier's services.

17.4  Each Supplier is solely responsible for determining, collecting, reporting and paying all taxes, duties, levies, National Insurance contributions, VAT and other governmental charges arising from their use of the Platform, and indemnifies us against any liability arising from their failure to do so.

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18. Physical Product Purchases

18.1  Physical products will be dispatched to the delivery address provided at checkout, unless items are to be collected (i.e. wedding dresses). It is your responsibility to ensure this is accurate and complete — neither we nor the Supplier are liable for loss, delay or failure of delivery resulting from an incorrect or incomplete address, and no replacement, refund or re-shipment will be required in such cases.

18.2  We reserve the right, at our discretion, to decline to process or to cancel any order. If your order is cancelled or not processed, you will not be charged, or, where payment has already been made, a full refund will be issued.

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Part G — Resolving Issues

19. Complaints and Dispute Resolution

19.1  Any complaint or dispute relating to the Platform, a Booking, or these Terms should be submitted in writing to hello@thewedcollective.co.uk, including the Booking reference, the parties involved, and a clear description of the issue.

19.2  We will acknowledge receipt of a complaint within 7 business days and aim to provide a substantive response within 14 days.

19.3  Where a complaint concerns a dispute between a Client and a Supplier, both parties agree to notify us and attempt informal resolution, with our assistance where appropriate, for 30 days from the date the dispute is first notified, before either party begins formal legal proceedings. We may suspend or restrict access to an account while a related complaint or dispute is under investigation.

19.4  If a dispute remains unresolved after the informal 30-day period (or any longer period agreed in writing), either party may pursue any right or remedy available to them under applicable law. Where the Client is a consumer, they may also be entitled to refer certain disputes to an alternative dispute resolution ("ADR") provider. The Wed Collective does not currently participate in a certified ADR scheme.

19.5  Nothing in this clause prevents a Client or Supplier bringing proceedings before the courts of England and Wales at any time, or extends any applicable limitation period.

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Part H — General Legal Terms

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20. Force Majeure

20.1  We are not liable for any delay or failure to perform our obligations under these Terms caused by circumstances beyond our reasonable control (a "Force Majeure Event"), including: acts of God; flood, fire, earthquake or other natural disaster; epidemic, pandemic or public health emergency; war, terrorism, civil unrest or riots; industrial disputes, strikes or lockouts; failure of utilities, telecommunications or internet services; cyber-attacks or other malicious technological events; governmental action, legislation or restriction; or failures of third-party providers such as payment processors or hosting providers.

20.2  During a Force Majeure Event, we may suspend or delay performance of affected obligations without liability. This does not affect any payment obligation that fell due before the Force Majeure Event began, unless applicable law requires otherwise.

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21. Data Protection and Privacy

21.1  Use of the Platform is also governed by our Privacy Policy, which explains how we collect, use and protect personal data in accordance with UK data protection law. By using the Site, you acknowledge and agree to be bound by it.

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22. Confidentiality

22.1  Users agree to keep confidential any non-public information obtained through the Platform relating to another user or to The Wed Collective, and not to disclose or use it except as necessary to perform a Booking or as required by law.

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23. Notices

23.1  Unless otherwise stated, notices from you to us must be in writing to hello@thewedcollective.co.uk; notices from us to you will be displayed on our website from time to time.

23.2  By creating an account or using the Platform, you consent to receiving notices, agreements, disclosures and other communications electronically, satisfying any legal requirement that they be provided in writing.

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24. Changes to These Terms

24.1  We may update these Terms from time to time. Please check them periodically, as continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

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25. Law, Jurisdiction and Language

25.1  This website, its content, and any contract formed through its use are governed by and construed in accordance with the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, and all contracts are concluded in English.

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26. Other General Terms

26.1  Invalidity. If any part of these Terms is found unenforceable (including any liability exclusion), the enforceability of the remaining provisions is not affected.

26.2  Third party rights. Except as expressly stated, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them. This does not affect any right or remedy available to a third party independently of that Act.

26.3  Assignment. Users may not assign, transfer, subcontract or novate their rights or obligations under these Terms without our prior written consent. We may assign, transfer or novate our rights and obligations to a successor business, group company, purchaser of the Platform, or other third party, provided this does not materially reduce users' rights under these Terms.

26.4  Waiver. No failure or delay by us in exercising any right or remedy constitutes a waiver of it. A waiver is only effective if made in writing and signed by an authorised representative, and a waiver of one breach does not waive any subsequent breach.

26.5  Entire agreement. These Terms, together with our Privacy Policy and any Supplier cancellation policy incorporated into a Booking, form the entire agreement between the parties relating to use of the Platform. Each party confirms they have not relied on any representation, statement or promise not expressly set out here. Nothing in this clause limits or excludes liability for fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.

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