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Frequently asked questions
For Couples
For Suppliers
The Wed Collective is a wedding planning platform that matches you with your perfect-fit suppliers based on your style, vision, and budget. Think of us as your wedding planning BFF who happens to know all the best suppliers and can keep everything organised in one place.
Traditional directories overwhelm you with endless options, leaving you to figure out who fits your style and budget. We flip the script - you tell us what you want, and we match you with suppliers who actually fit your vision and budget. Plus, our platform lets you manage all aspects of planning in one place, from enquiries to bookings to payments.
It's completely FREE for couples! We make our money from commissions paid by suppliers when they book weddings through our platform, not from you.
We match couples with suppliers across the entire UK. Just let us know your wedding location, and we'll find suppliers who match your needs.
Our process considers multiple factors including your style preferences, aesthetic, budget, location, wedding date, and specific requirements. We analyse these against our supplier database to find your perfect matches. Typically you'll be matched with between 3-5 suppliers per category, depending on your requirements and location. We believe in quality over quantity - these will be carefully selected matches rather than scrolling through an overwhelming list!
That's totally fine! You can refine your preferences or provide feedback, and we'll suggest new matches. We want you to be 100% confident in your wedding dream team. While we prioritise showing you your matches first, you can browse our full supplier list, if you prefer.
Nope! While our matching service works best when you use it for all your suppliers, you're welcome to use our platform for some suppliers and not others. However, you also have the option to add your other suppliers to the platform and manage them via TWC.The more you book and coordinate via The Wed Collective, the easier it is to manage your whole day.
Yes, our secure payment system handles all transactions, making it easy to pay deposits and balances according to each supplier's payment schedule.
You can pay via credit/debit card.
Cancellations are handled according to each supplier's stated cancellation policy. Our system manages the process and any applicable refunds. If you need to make changes, our messaging system makes it easy to communicate with your suppliers.
Supplier matching and management, budget tracking and payment processing, interactive checklist and timeline, messaging system to communicate with all suppliers, file sharing for contracts and inspiration, collaborative planning, seating charts, online RSVP's and more
You have access to all of the tools (for free) that you would need a wedding website for. Our digital RSVP's section allows you to send out all of the info about your wedding, collective info like food/dietary requirements, and add them straight into your table plans.
We carefully vet all suppliers for quality, reliability, and service before they join our platform. We maintain a limited number per category to ensure they're all exceptional. We check reviews, examine their work, and ensure they provide clear pricing and terms.
While we don't provide on-the-day coordination (unless you book a wedding planner through us), our platform helps you create a detailed timeline that you can share with all your suppliers to keep everyone on the same page.
Absolutely. We use bank-level security for all data and financial transactions. We never sell your personal information to third parties, and suppliers only see the information you explicitly share with them.
Only you, your partner (if you've set up a joint account), anyone you've explicitly invited to your planning portal, and the suppliers you've matched and communicated with.
Your wedding details remain securely stored in your account. You can download or delete your data at any time.
We offer support via email and our contact form during business hours. Our help centre also includes tutorials and guides for using all features of the platform
Yes! Our blog features planning tips, style guides, and advice from industry experts. We also send regular planning emails with timely tips based on where you are in your wedding journey.
Ideally 12-24 months before your wedding date, especially if you're planning during peak season (May-September). This gives you the best chance of securing your preferred suppliers. However, we can help with shorter timelines too!
Absolutely! You can let us know the details of what you've already booked, and use our platform to find and manage the rest.
We'll invite you to share feedback on your suppliers to help future couples. You'll also maintain access to all your wedding details, contracts, and supplier information in case you need to reference them later.
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